Managed care has made health insurance considerably more complicated than it used to be. Our office staff will do everything possible to try to make this process go smoothly for you and to assist you in getting your claim paid.

There are several specific actions you can take that will help us do this better:

1) Complete your preregistration online Click Here!

2) Please contact your Insurance Plan to verify that the provider you are scheduled to see here at the Hand Center is a participating provider with your Insurance Plan.

3) If your Insurance Plan requires a referral or authorization to see a specialist, it is your responsibility to obtain this referral or authorization. Confirmation of this referral or authorization is required 24 hours piror to your appointment time.

4) Items you are required to bring to the Hand Center at the time of your scheduled appointment are:

a) Proof of insurance coverage (Insurance Card; Medicare Card; Medicaid eligibility form)
b) Valid Picture ID
c) Referral or Authorization Form
d) List of all Current Medications
e) Detail of Past Medical History
f) Relevant Medical Records, X-rays, Diagnostic Studies

5) All patients under the age of 18 must be accompanied by a parent or legal guardian.

a) If someone other than a parent or legal guardian is to bring a minor to the office, we will need a signed Medical Consent form. You may download this form from our website.

6) Hearing Impaired or request for Language Translator: At the time you schedule your appointment please advise our staff if you will require either of these services.

Other Hand Center Policies regarding insurance:

1) The Hand Center does not accept automobile or liability insurance. In most cases the patient is financially responsible for payment of these services. Please contact our Billing Department (210) 558-7025 if you have any questions related to this policy.

2) Worker's Compensation. If you were injured on the job please inform our scheduling staff at the time you make your initial appointment.

3) At the time of your visit, you will be asked to sign a Disclosure of Information form. This will allow us to obtain any previous medical records not available at the time of your visit.

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