Managed care has made health insurance considerably more complicated than it used to be. Our office staff will do everything possible to try to make this process go smoothly for you and to assist you in getting your claim paid.

There are several specific actions you can take that will help us do this better:

1) Complete your preregistration online Click Here!

2) Verify that the doctor you are scheduled to see in The Hand Center is on your plan.

3) If a referral is required from your PCP (Primary Care Physician), please be sure that this has been done by letter, phone, or fax.

4) Bring appropriate documentation with you to The Hand Center

a) Current Insurance Card
b) Valid Driver's license or Picture ID

5) All patients under the age of 18 must be accompanied by a parent or legal guardian.

a) If someone other than a parent or legal guardian is to bring a minor to the office, we will need a signed Medical Consent form. You may download this form from our website.

6) If the patient is hearing impaired or needs translation in some language other than Spanish, and if the patient is not bringing an interpreter with him or her, please notify us in advance so that we may arrange for an interpreter.

Other Hand Center Policies regarding insurance:

1) We do not bill 3rd party insurance. This specifically refers to motor vehicle accidents in which another person's insurance company is paying. You will be responsible for this bill.

2) Patients who are seen here at the referral of an attorney for cases involving 3rd party liability, payment in full is due at the time of service.

3) Worker's Comp. injuries more than 6 months old require that the previous medical records be available for review by the Hand Center doctors. (This will often save having to repeat certain tests).

4) At the time of your visit, you will be asked to sign a Disclosure of Information form. This will allow us to obtain any previous medical records not available at the time of your visit.

IF YOU HAVE SPECIFIC QUESTIONS REGARDING YOUR ACCOUNT
you may call any of these direct lines to our Insurance Department:

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